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Collaboration & Unified Communications

Managed video conferencing, hosted phone, Microsoft Teams Calling, and UCaaS — delivered the AI-first way, with production agents that monitor call quality, automate provisioning, and report on adoption so your communication stack stays monitored, provisioned, and observable without waiting for something to break. Designed, deployed, and supported by CCIE-certified veterans with 18+ years of enterprise IT behind them.

Tekscape designs, deploys, and manages collaboration and unified-communications systems for NYC-area businesses — video conferencing (Zoom, Webex, Microsoft Teams), hosted VoIP phone (TekscapeVoice), Microsoft Teams Calling with full PBX capabilities, and UCaaS that consolidates voice, video, chat, and email into one platform. As an AI-first managed services provider and Microsoft Cloud Solution Provider, we layer production AI agents on top of the managed service: continuous monitoring of meeting and call quality, automated user provisioning and ticket routing, adoption and usage reporting, and Microsoft 365 Copilot agents that bring AI into the tools your team already uses. Led by CCIE-certified veterans with 18+ years of enterprise IT, serving New York and New Jersey from 131 West 35th Street in Manhattan.

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Connected communication, with an operational layer that watches it for you

Most collaboration tooling is sold as a license and left to run unmanaged — silos between voice, video, and chat; quality issues no one notices until a meeting drops; provisioning that takes a help-desk ticket and a week. Tekscape delivers the managed service that fixes the fundamentals: we set up, manage, and support your video conferencing, hosted VoIP phone, Microsoft Teams Calling, and a unified UCaaS platform so teams stay connected across departments, locations, and devices.

What makes the delivery AI-first is the operational layer we run on top. The collaboration platforms are the proven foundation; the difference is that production AI agents watch call and meeting quality continuously, route support tickets automatically, and turn raw usage data into adoption reporting — instead of waiting for someone to file a complaint or assemble a spreadsheet by hand.

We run our own operations on the same production agents we build for clients, and every deployment is handled by CCIE-certified veterans. You get a communication stack that is consolidated, supported, and observable — and a Microsoft Cloud Solution Provider relationship that keeps the Microsoft 365, Teams, and Copilot side current.

What we deliver — and the agents that run on top

The collaboration systems are the managed-service foundation. The AI-first layer is operational: monitoring, automated provisioning and routing, adoption reporting, and Copilot agents inside the tools your team already uses.

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Managed Video Conferencing

High-quality virtual meetings on Zoom, Webex, and Microsoft Teams — set up, managed, and supported by our team so collaboration is hassle-free. AI agents monitor meeting quality continuously and surface issues before they turn into a dropped call.

What it does

✓Deploy and support Zoom, Webex, and Microsoft Teams meetings

✓Continuous quality monitoring instead of waiting for complaints

✓Issues flagged the moment they happen, prioritized by impact

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Hosted Phone (TekscapeVoice VoIP)

Reliable, cost-effective Voice over IP with TekscapeVoice — advanced calling features and a lower phone bill, fully hosted and supported. Provisioning and move/add/change requests are handled through automated workflows rather than manual ticket queues.

What it does

✓Hosted VoIP with advanced calling features

✓Automated user provisioning and request routing

✓Call-quality and uptime monitoring across the estate

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Microsoft Teams Calling

Complete PBX capabilities delivered through Microsoft Teams Calling — we handle planning, design, implementation, and ongoing support. As a Microsoft Cloud Solution Provider, we keep licensing and the Teams environment aligned and current.

What it does

✓Full PBX functionality inside Microsoft Teams

✓End-to-end deployment from design to go-live support

✓Microsoft 365 and CSP licensing kept in sync

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Unified Communications (UCaaS)

Consolidate voice, video, chat, and email into a single platform — centralizing collaboration while reducing cost and complexity. Agents turn the platform's usage data into adoption and reporting dashboards so you can see what's actually being used.

What it does

✓One platform for voice, video, chat, and email

✓Adoption and usage reporting generated on demand

✓Lower cost and complexity than stitched-together tools

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Microsoft 365 Copilot Agents

Custom Copilot extensions and Power Automate flows that plug AI into Microsoft 365 and Teams — the tools your team already uses. Deployed by certified Microsoft engineers and connected to your real systems, not a sandbox demo.

What it does

✓Custom Copilot extensions for your workflows

✓Power Automate flows inside Microsoft 365 and Teams

✓Deployed by certified Microsoft engineers

Why Tekscape for collaboration

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18+ years of enterprise IT

Collaboration tooling needs networking, security, and integration underneath it to work reliably. We started in enterprise IT — led by CCIE-certified veterans with 18+ years behind every deployment — so the foundation is solid before the agents go on top.

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We run AI on our own operations

We run our own operations on the same production agents we build for clients. The monitoring, routing, and reporting layer on your collaboration stack isn't a demo — it's how we run Tekscape.

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Microsoft Cloud Solution Provider

As a Microsoft CSP, we manage the Microsoft 365, Teams Calling, and Copilot side directly — licensing, deployment, and support handled by certified Microsoft engineers, kept current as the platform evolves.

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Local to NYC and New Jersey

We serve New York and New Jersey from 131 West 35th Street, 5th Floor in Manhattan. On-site support and a local team that knows your environment, reachable at (855) 835-7227.

Explore related services

Hosted Phone Systems

TekscapeVoice is our cloud-hosted VoIP phone system — crystal-clear calling from anywhere, with no on-premises hardware to maintain. We run it the AI-first way: production agents monitor failover health, watch call quality, automate moves and changes, and reconcile telecom billing, so the service stays reliable without manual babysitting.

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Microsoft Teams Calling

Turn Microsoft Teams into a full cloud phone system — voice, video, Operator Connect, and Direct Routing in one platform — deployed and managed by Tekscape, your Microsoft Cloud Solution Provider. We layer production AI agents over the managed service so call quality, provisioning, and reporting are watched continuously, not just at ticket time.

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Managed Video Conferencing

Tekscape deploys, secures, and supports your Zoom, Webex, and Microsoft Teams environments — and layers production agents on top to monitor room and call health, triage support tickets, and report on adoption automatically. The managed service you expect, run the AI-first way.

View →

Unified Communications (UCaaS)

One cloud platform for voice, video, messaging, and meetings — reachable from any device or location. Tekscape deploys and supports it 24/7, and runs it the AI-first way: production agents watch call quality and platform health, handle support triage, and turn usage data into reporting.

View →

Let's get started

Let's put this to work.

Talk to our team about implementing Collaboration for your business. NYC-based. 18+ years of enterprise IT. Response within one business day.

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FAQ

Frequently asked questions

What collaboration systems does Tekscape actually deploy and manage?

Video conferencing on Zoom, Webex, and Microsoft Teams; hosted VoIP phone through TekscapeVoice; Microsoft Teams Calling with full PBX capabilities; and Unified Communications-as-a-Service (UCaaS) that consolidates voice, video, chat, and email into a single platform. We handle setup, management, and ongoing support for all of them, with deployments led by CCIE-certified veterans.

What does 'AI-first' mean for a collaboration service — is the phone system an AI agent?

No. The phone, video, and Teams systems are proven managed-service platforms. The AI-first part is the operational layer we run on top of them: production agents that monitor call and meeting quality continuously, automate user provisioning and route support tickets, and turn usage data into adoption reporting. The agents make the service observable and reduce manual administration — they don't replace the communication platform itself.

Can you bring AI into Microsoft Teams and Microsoft 365?

Yes. As a Microsoft Cloud Solution Provider, we deploy custom Microsoft 365 Copilot extensions and Power Automate flows that plug AI into Teams and the rest of Microsoft 365 — the tools your team already uses. These are built and deployed by certified Microsoft engineers and connected to your real environment, not a sandbox.

Do you only handle collaboration, or the rest of our IT too?

Both. Beyond collaboration tools, Tekscape delivers managed IT services, cybersecurity, cloud computing (Azure managed cloud, Microsoft 365, disaster recovery, cloud migration), and AI agent development. The same team and the same production-agent approach run across all of it, so your communication stack isn't managed in isolation from the rest of your environment.

Where is Tekscape located and who do we talk to first?

We serve the New York and New Jersey area from 131 West 35th Street, 5th Floor, New York, NY 10001, and can be reached at (855) 835-7227. The first step is a conversation with an engineer about your current communication setup and where consolidation, monitoring, or automation would help most — no commitment required.